We understand that sometimes plans change and you may need to cancel an order. Our policy on cancellations and refunds is designed to ensure that you receive the best possible customer service and experience.
Cancellation by Customer
- If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request.
- If the order has not yet been shipped, we will cancel it and refund the full amount.
- If the order has already been shipped, we will not be able to cancel it. However, you can return the product once you receive it, and we will refund the amount, subject to the conditions mentioned in the “Returns” section below.
Returns
- If you are not satisfied with the product you received, you can return it within 14 days of receipt for a full refund, subject to the following conditions:
- The product must be in its original condition, including packaging and all accessories.
- The product must be unused and unopened.
- We will not be able to process a refund if the product is damaged or if any accessories are missing.
Refunds
- If you have requested a refund, it will be processed within 7-14 working days.
- The refund amount will be credited to the original payment method used for the purchase.
- The refund amount will include the product price and any applicable taxes. Shipping charges will not be refunded.
Vendor Policy
- Vendors are responsible for handling customer complaints and issuing refunds for products sold through the website.
- If a vendor is unable to fulfill an order, they must contact the customer and provide a full refund.
- Vendors must follow the same conditions for returns and refunds as mentioned above.
This Cancellation and Refund Policy is subject to change at any time, and we encourage you to review it periodically. If you have any questions, please contact us at contact@creativestuf.com